Jambojet, launched in 2014, has become a go-to airline for affordable and reliable air travel within Kenya. Known for its user-friendly booking process, Jambojet makes it easy for both seasoned travelers and first-time fliers to book flights. With destinations ranging from Nairobi to Goma in the DRC, Jambojet is committed to high safety standards, modern aircraft, and customer satisfaction. This step-by-step guide will show you how to book and pay for your Jambojet flight online with ease.
Read Also: JamboJet Price List
Checking Availability
To get started, visit the Jambojet website at www.jambojet.com. On the top menu, find the “Book” widget. Here’s what you need to do next:
- Select Your Departure Station: Choose the airport you will be flying from.
- Select Your Destination: Choose where you want to fly to.
- Travel Dates: Pick your departure and, if applicable, return dates.
- Number of Passengers: Indicate how many people are traveling.
- Currency Choice: Choose between Kenya Shillings or USD.
- Flight Type: Decide if your trip is one-way, return, or multi-city.
Once you’ve entered all the details, click “Search” to check flight availability.
Selecting Your Flights
You’ll be presented with all available flight options to and from your selected destinations. Here’s how to proceed:
- Choose Your Flight: Click on the fare button next to your preferred flight. If applicable, select your return flight.
- Fare Options: Jambojet offers two fare types—Basic (includes 10kg cabin luggage) and Smart (includes 23kg check-in luggage, seat selection, and no extra cost for flight changes).
- Review and Confirm: Check the total amount due, accept the terms and conditions, then click “Next” to proceed.
At this stage, you can also edit your flight selection or adjust travel dates if needed.
Entering Passenger Details
Next, you’ll need to provide passenger details as they appear on the National ID or Passport. Required information includes:
- Name
- ID/Passport number
- Contact details
If you’re a Jambojet Rewards member, enter your member number here. Not a member yet? Sign up to start enjoying the benefits. Once all details are entered, click “Continue” to proceed.
Adding On Services
Here, you can select additional services you might need:
- Preferred Seat: Choose a specific seat if you like.
- Check-in Baggage: Purchase extra baggage allowance if necessary.
- Special Assistance: Request special assistance if needed (e.g., for persons with disabilities or unaccompanied minors).
If you don’t need any additional services, you can skip this step and click “Next.”
Payment Methods
This is the final step. Review your booking details one last time, then choose your payment method:
- Credit Card: Visa or MasterCard
- Mobile Money: M-PESA, Airtel Money, Equitel
- Over-the-Counter: Pay at any Jambojet office or call their call center
Remember, payment must be made within one hour of booking, or your reservation will be automatically canceled. After payment, you’ll receive an email with your itinerary.
Receiving Your Itinerary
Once your payment is confirmed, Jambojet will send an email with your flight itinerary and a reference number. Keep this information handy for check-in and travel.
Online Check-in
You can check in online between 30 hours and 1 hour before your flight’s departure. Online check-in reduces waiting time at the airport and allows you to select your seat if you haven’t already.
Jambojet Travel Tips
- Book in Advance: You’re likely to get cheaper fares if you book early.
- Baggage Fees: Jambojet charges for checked-in luggage. It’s cheaper to pay for baggage online than at the airport.
- Online Check-in: Save time by checking in online.
- Arrive Early: Ensure you arrive at least 40 minutes before departure.
- No Refunds: Jambojet doesn’t refund missed flights.
- In-flight Services: There’s no in-flight entertainment, but snacks can be purchased.
Jambojet Contacts
If you need any assistance, you can contact Jambojet through the following numbers:
- Phone: 0711 024 501, 0711 024 545, 0730 804 545
Conclusion
Booking and paying for a Jambojet flight online is straightforward and convenient. By following these steps, you can ensure a smooth and hassle-free booking experience. Whether you’re traveling for business or leisure, Jambojet offers a reliable and affordable option for air travel within Kenya and beyond. Enjoy your flight!
FAQs
What if I need to change my flight? You can change your flight without extra cost if you chose the Smart fare. For Basic fare, additional charges may apply.
How can I cancel my booking? Cancellations can be made through the Jambojet website or call center, but note that refunds are generally not provided for missed flights.
What are the baggage restrictions? Basic fare includes 10kg cabin luggage, while Smart fare includes 23kg check-in luggage. Additional baggage can be purchased.
Can I book for an unaccompanied minor? Yes, children under 13 can travel alone through the Unaccompanied Minor program, which can be arranged via the Jambojet contact center.
How do I earn and redeem Jambojet Rewards points? Sign up for Jambojet Rewards on their website. Points can be earned on flights and redeemed for discounts on future bookings.
