Privacy Policy

This Privacy Policy governs the manner in which TicketBaze collects, uses, maintains, and discloses information collected from users (referred to as “you” or “users”) of the TicketBaze website (referred to as the “Site”). This policy applies to the Site and all products and services offered by TicketBaze.

Terms and Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use Licence

a.Permission is granted to temporarily download one copy of the materials (information or software) on ticketbaze website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

i.modify or copy the materials;

ii.use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii.attempt to decompile or reverse engineer any software contained on ticketbaze website;

iv.remove any copyright or other proprietary notations from the materials; or

v.transfer the materials to another person or “mirror” the materials on any other server.

b.This licence shall automatically terminate if you violate any of these restrictions and may be terminated by ticketbaze at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a.The materials on ticketbaze web site are provided “as is”. ticketbaze  makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, ticketbaze does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

By attending “THE EVENT” the Ticket Holder agrees that their full names, photos, video footage and other details may be made public in such media that the event Sponsor may choose and that they will further agree to participate in all public relations and marketing activities of the event Sponsor on such terms, as the event Sponsor may require without any additional consideration.

The Ticket Holder hereby waives any claim of ownership to and acknowledges and agrees that the event Sponsor owns all media rights (now existing and to be developed) associated with “THE EVENT”.

4. Limitations

In no event shall ticketbaze or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ticketbaze Internet site, even if ticketbaze or a ticketbaze authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on ticketbaze web site could include technical, typographical, or photographic errors. ticketbaze does not warrant that any of the materials on its web site are accurate, complete, or current. ticketbaze may make changes to the materials contained on its web site at any time without notice. ticketbaze does not, however, make any commitment to update the materials.

6. Links

ticketbaze has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ticketbaze of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

ticketbaze may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to ticketbaze website shall be governed by the laws of the State of Kenya without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

9. Cancellation policy

EVENTS: All sales are final. No cancellations, refunds or exchanges.

TRAVEL: You cannot cancel your bookings online once it has been confirmed. However, you can write to us at for cancellations. Note that a penalty fee may be charged for cancellations or alterations of dates.

Information we collect

We may collect personal identification information from users in various ways, including when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, and payment information as necessary.

How we use collected information

TicketBaze may collect and use users’ personal information for the following purposes:

  1. To improve customer service: Information provided helps us respond to your customer service requests and support needs more efficiently.
  2. To personalise user experience: We may use information to understand how our users as a group use the services and resources provided on our Site.
  3. To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  4. To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

How we protect your information

We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Third-party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

Changes to this privacy policy

TicketBaze has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at



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